Please note that deliver to PO BOX address is available for products below 22kg and 1M length. Please make sure you have provided a correct physical address during checkout on products of excessive size. Our shipping system cannot accept order changes or cancellation after payment is made. You can follow our return policy for more information. To aim in smooth and speed of delivery, ensure your address is correct during the checkout. With correct information provided, your order is dispatched within 1 business day. Any changes to address after payment made will not be considered. Please allow 2 to 12 business days for product to arrive. We highly recommend to provide an answerable contact number and email address as we do make call to follow up item delivery status. Your item will be sent via Australia Post or courier depending on its size and weight.If for any reason you’ve changed your mind about any of the products you purchased from us, simply contact us within 30 days to be guided through getting a refund. Please do not return or post items before obtaining instructions from us first. If you do, there is a risk that your returned item may not be identifiable and accepted. This change of mind return policy does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items.

Returned items must be in resalable condition and returned in their original packaging with all accessories. You will need to send the product back on your own cost and there will be an applicable freight fee and 20% restocking fee for change of mind returns. This also applies to orders canceled when the item has already been dispatched from our warehouse. The item must be in a re-saleable condition to qualify for a change of mind refund. Under no circumstances will we issue the refund before we have received your product back to our premises and checked it as being in the original unopened and undamaged packaging.